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Customer Service and Chat
tol58
Member

I have been waiting on the chat for HOURS... twice disconnected because of "inactivity".. this is unacceptable.. Virus or not, this is not the type of service anyone should be forced to endure.. all for a simple question that is no where to be found on the site.... !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Re: Customer Service and Chat
MMH2
Member

Why am I being charged for a data overage when I have carryover data available?  I spoke with tech support and was assured this would not happen.

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Re: Customer Service and Chat
vzw_customer_support
Customer Support

As a consumer myself, I know how important it is to make sure you are being billed correctly, we'll be glad to help. To clarify carryover data does not block data overage charges MMH2. Did you receive any notifications about your usage? Do you have Safety Mode active?

 

AlfredoL_VZW

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Re: Customer Service and Chat
Tigerstep
Sr. Member

Ranting on here without saying what your question is isn't going to get a resolution any quicker.

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Re: Customer Service and Chat
vzw_customer_support
Customer Support

tol58, We're sorry to hear you are having troubles reaching us.  Help is here. What concerns you? Please share specifics. KatiM_VZW

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