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Spent 2+ hours waiting on the phone for a live Agent. Of course, was given the option to have someone call me back live in 3 days, if I felt like waiting. The pandemic is no excuse for this horrible customer service. Been with VZ for 20+ years, spent approx. $350/month on service that I now think is unacceptable. They have time to have people work behind-the-scenes to send reminder messages about billing and payments, but have no time to pick-up the phone. Don't know what's going on VZ, but I think it's time for a switch. Get it together or you're losing a once-loyal customer. Sitting here wondering what to do next since I need to get my situation resolved. Very, very aggravated!
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Wrote that out of frustration, and am still frustrated. After hitting send, I realized that nobody from VZ will see the post or bother to respond. LOL.
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We definitely want to make sure that you are able to get everything taken care of, Brehou37. What were you originally calling in for?
*Peter