I am at a complete loss with Verizon Wireless Customer Service. I did not have any resolve going to the physical store so I tried calling Customer Service. After 2.5 hours of discussion I was assured the HotSpot device and number my local Spring House PA store convinced me to get (for which I was told I would not have a charge unless I used it... WRONG!) would be removed from my account WITHOUT ANY CHARGE to me... April bill showed up in email today and WRONG ...termination costs were assessed to my account! I have been a customer for over 15 yrs and the level of satisfaction is low. I started an online chat at 5:20am and have chatted with FIVE different chat reps _____ WITH NO RESOLVE! AND OF COURSE THE PHONE CUSTOMER SERVICE IS NOT OPEN UNTIL MONDAY..
POOR Customer service. and very frustrated customer
Hello, DONNJCL. Thank you for reaching out to us, and I regret to hear of your experience with us when dealing with the problems on your account. I definitely do thank you for 15 years of preference to us and our family, and I am sad to hear that you are frustrated because of the situation. To start, what type of charges to you see on your bill? Was this for an early termination fee? ~Pamela
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