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Customer Service
Dtoran1977
Member

I have been on hold for over 30min and I am aware in the change of Verizon Customer Service hours since COVID. However the time is approaching closing time and I am wondering will I remain on hold once they are closed or will someone pick my call up?? 

also this is the second day I have attempted to contact customer service and bc of the absurd wait time have been unsuccessful in speaking with an agent. 

I have tried to work with the txt and and the computer automated responses. But even the comp is telling me to call and speak with live agent. BUT I can’t get one on the phone. 

VERIZON SERVICE USE TO BE GREAT BUT WITH ALL THE PRESSURE FROM THEIR NEW AND IMPROVED COMPETITOR THEY ARE FALLING SHORT. SAD.  

Re: Customer Service
Tigerstep
Sr. Member

Covid has nothing to do with the wait times, it's been like that since Verizon closed down many centers.

Everday is slammed calls. The only time that's not packed is after 6PM EST on a Sunday.

Re: Customer Service
vzw_customer_support
Customer Support

Hello, Dtoran1977. We are very sorry for the time you have spent on hold when reaching out to our Customer Service Department. We appreciate your patience in reaching out to them as they have been experiencing a high volume of calls. We definitely will be more than happy to help you here in every way that we can. How can we help? BrettA_VZW

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