You can request one, but it's more productive to try to get things resolved with a CSR first. Many agents are working at home and call volume is so high that it needs to be a serious enough issue to talk to a supervisor.
A sup will adhere to the same corporate policies a standard rep would. Their only true power is being able to approve a credit or cancel an order.
huskerwife33, we always want to ensure your questions and concerns get addressed. May we ask what has you needing a supervisor? Please fill us in further how we can help out? You can also reach any of our support teams at: https://www.verizon.com/support/contact-us/
I returned my old phone so I can get my a $800 promotion towards my new phone. I have contacted Verizon customer service for a total of 4 times since August 2021 and they still can't fix my issue.
Here is the latestt conversation ID: 6d80fd45-36fc-48d2-ba9e-ee8e3820aef9
I am loosing my patience. I have screenshots of every conversation I had with them and everything they say that I'll receive my money and credit in the next billing cycle.
This is so dissapointing. I have been with Verizon for over 10 years and they can't fix something like this...
We definitely understand the importance of getting your promotion fixed, and we can certainly try to assist you. In order to do so, we would recommend to contact us at @VZWSupport on Twitter, or at https://www.facebook.com/verizon/. As we would want to take care of this for you as quickly as possible. *Gert