Customer Service

[BREHOU37]

Spent 2+ hours waiting on the phone for a live Agent.  Of course, was given the option to have someone call me back live in 3 days, if I felt like waiting.  The pandemic is no excuse for this horrible customer service.  Been with VZ for 20+ years, spent approx. $350/month on service that I now think is unacceptable.  They have time to have people work behind-the-scenes to send reminder messages about billing and payments, but have no time to pick-up the phone.  Don't know what's going on VZ, but I think it's time for a switch.  Get it together or you're losing a once-loyal customer.  Sitting here wondering what to do next since I need to get my situation resolved.  Very, very aggravated!

[BREHOU37]

Wrote that out of frustration, and am still frustrated.  After hitting send, I realized that nobody from VZ will see the post or bother to respond.  LOL.  

[vzw_customer_support]

We definitely want to make sure that you are able to get everything taken care of, Brehou37. What were you originally calling in for?

*Peter