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Customer service and Billing

Funny how I don't get an option to review a bad customer service experience lol. I had an issue with billing so called during lunch and was told it was actually my fault for the $60 increase; okay, my bad. 

BUT! Before the CS rep flat out hung up on me he said that he would process a credit immediately. Great right? So I go back to work and look at my bill and nothing is showing up at all for the credit so I start a chat session thinking that maybe when he hung up on me it was another issue. They reviewed the call, never apologized and just said that THEY would process the credit and suddenly ended the chat. 

Then I get a text saying that the credit was under review and to wait 24-48hrs and I would be updated on the outcome. What?? Anyway, fast forward 5 days or 114.5 hours and still no change to bill so I call back and get a very underwhelming CS rep that you could tell by his voice he hated his life and treated me like dirt in a condescending way loudly coughing in my ear so apparently he was working from home sick but assured me that my bill was credited and when I asked why my Verizon account didn't reflect the credit he just said "I don't know" and I could tell he just wanted off the phone so I let it go and will see how much they actually pull from my account. 

I have never had such lackluster service from Verizon and there reps seem to have gone downhill. Actually in the past 15 years I have hardly had to call them but the past year I have had a few challenges with them. Is this company going down hill? I don't think I will get much better service by switching services after all this time but I am defiantly thinking about a change. 

Re: Customer service and Billing
Customer Support

You deserve stellar customer service with every Verizon interaction and I'm saddened to learn about your unplesant experience. Let's get to the bottom of yout billing concern once and for all. I will be sending you a Private Message momentarily.