I have called in multiple times to get a data issue resolved and so far nothing has been done. While editing my data package size on the MY VERIZON portion of the website, I experienced a malfunction and immediately brought it to the attention of the customer support team. I was told that my issue was fixed and all charges would be credited back to my account. I received the credit, but the data issue had not been corrected. My primary line had a 12GB plan that I was trying to switch down to the 5GB plan. The MY VERIZON tab then proceeded to leave the 12GB package and put the 5GB package onto a different line that should not have had data on it since it is a dummy line and has not had a single minute, text, or kilobyte used, EVER. I am now being told that this is MY error. I have had it with this company, and if it didn't cost $375 per line i would be gone. FUCK VERIZON AND FUCK ALL OF THEIR EMPLOYEES.
While waiting for a supervisor, just now while I typed this post, they hung up on me. Bravo Verizon, bravo. You have successfully shown me that you do not care one bit about the satisfaction of your customers.
I will not put up with Verizon's poor service. I will be looking to go to another carrier.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
We would never want to lose you, KH-Ornah. Can you explain the nature of the problem a bit more to ensure that we are on the same page? Please share details regarding your experience.
Start a new topic or ask questions in the open forum.
