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Data no longer works
Grniguana
Newbie
‎10-23-2021 12:22 PM

I no longer get data in a 2-3 mile radius around my house. This happened after they put 5G service in my area. If my phone flips to LTE it works fine. Very frustrating. Any ideas?  5G works fine elsewhere. 

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Re: Data no longer works
vzw_customer_support
Customer Service Rep
‎10-25-2021 12:26 PM

I rely on my own data at home daily, so I can imagine how stressful this must be.  Let's get to the bottom of this data issues together.  Are other Verizon devices there having this samme issue? When did this first start (date wise)?  What is the Zip Code where this is happening?-Sean

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Re: Data no longer works
Grniguana
Newbie
‎10-26-2021 11:19 AM

Thanks. Yes, all of my 5G VZ devices are having the same issue. My iPad Pro which is not 5G works fine. It started happening about a month ago. Zip is 35173

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Re: Data no longer works
vzw_customer_support
Customer Service Rep
‎10-26-2021 11:29 AM

Thanks for sharing these details with us as we  look into your service concerns, Grniguana. Let's take a look and get more details about the data issues you are having. What plan do you have with us? Are you indoors or outdoors when haing data issues? Please send us a private message so we can assist you.

 

Thanks

   -Ed at VZWsupport

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Re: Data no longer works
Grniguana
Newbie
‎10-26-2021 05:54 PM

Thanks. Please let me know how I can private message you. 

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