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Data speed unlimited plan for seniors gets throttled at aeroports
User77
Member

Got stuck at Ft. Lauderdale aeroport last week again. The moment I came out of the terminal my Internet speed went down to non-existent. Forty minutes on the phone with tech support and endless resetting and turning my iPhone XR on and off proved useless. No Safari, no Uber, no Lyft. Had to hire regular taxi for exorbitant price just to get out of  there. A hundred yards from the terminal, already in the taxi, the Internet miraculously reappeared. 

This has been happening to me for the last 6 or 8 months at every aeroport in the country.  Took the iphone to the Apple shop, was told no problem. Oh, yes, my data usage was only about 2GB last month. No reason for throttling.

Verizon, stop doing this to people!

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Re: Data speed unlimited plan for seniors gets throttled at aeroports
Ann154
Expert
Expert

The Go Unlimited Plan can be deprioritized at any time. This applies to the regular plan and the 55+ plan. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Data speed unlimited plan for seniors gets throttled at aeroports
vzw_customer_support
Customer Support

User77,

 

I completely understand needing a strong connection to the Internet, especially at an airport right after a flight. I do have to set the expectation that Go Unlimited users will be faced with prioritized access during periods of congestion, and congestion is definitely to be expected in an airport setting. You can learn more about the details of this plan here: http://spr.ly/6604EWK2C

 

I want to make sure that you are set up for success, especially since you mentioned you are a frequent traveler. Many airports are offering Wi-Fi these days, is this an option for you so that you are not stuck paying for a cab?

 

ColinH_VZW

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Re: Data speed unlimited plan for seniors gets throttled at aeroports
User77
Member

Offering a workaround for an obvious problem is not an option, Verizon!

For a low cellular user like myself it is an undeserved punishment. I have been a Verizon customer for at least 20 years and almost always work on WiFi, so my data usage is minimal to the company. Throttling customers like myself might be counterproductive for the business. There are also ATT, T-Mobile, Sprint and others... 

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Re: Data speed unlimited plan for seniors gets throttled at aeroports
boringusername
Sr. Member

@User77 wrote:

Offering a workaround for an obvious problem is not an option, Verizon!

For a low cellular user like myself it is an undeserved punishment. I have been a Verizon customer for at least 20 years and almost always work on WiFi, so my data usage is minimal to the company. Throttling customers like myself might be counterproductive for the business. There are also ATT, T-Mobile, Sprint and others... 


Ok first they don't throllte. It's deprioritization and there is a difference. Also the plan terms clearly state that you are subject to deprioritization any time there is congestion( like there would be at an airport ). You could always ge teh Beyond or Above unlimited plans where the deprioritization levels are 22 GB and 75 GB or if you are a low data user as you claim get a tiered data plan. Or you can just switch to a carrier that suits you're needs better

Re: Data speed unlimited plan for seniors gets throttled at aeroports
glitchedpixel
Sr. Member

You get what you pay for. Unlimited with higher priority exists as do data packages. Also finding it hard to believe an airport wouldn't have WiFi to connect to. If you're averaging about 2GB, then switch to the 2GB plan or single 5GB if it's just one line. 

Re: Data speed unlimited plan for seniors gets throttled at aeroports
boringusername
Sr. Member

@glitchedpixel wrote:

You get what you pay for. Unlimited with higher priority exists as do data packages. Also finding it hard to believe an airport wouldn't have WiFi to connect to. If you're averaging about 2GB, then switch to the 2GB plan or single 5GB if it's just one line. 


Exactly 5 GB single line is $55 vs $60 for unlimited on 55+. If they arne't even using 2 B then it should be fine. Also that 5 GB is higher priority than Go.

Re: Data speed unlimited plan for seniors gets throttled at aeroports
User77
Member

Thanks to everyone who took their time to participate in this discussion. It was an eye opener to me, as I've never heard about Verizon prioritizing customers based on their plans. It wasn't mentioned by the Verizon sales person who talked me into this one, nor by the hard-working tech guys who genuinly tried every time to get me out of the data hole. 

I am glad to have found this online venue to vent the issue out and share it with hundreds (thousands?) customers who are still in the dark about being "deprioritized".

I will certainly change my plan and maybe the provider as well. Case closed. 

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Re: Data speed unlimited plan for seniors gets throttled at aeroports
boringusername
Sr. Member

@User77 wrote:

Thanks to everyone who took their time to participate in this discussion. It was an eye opener to me, as I've never heard about Verizon prioritizing customers based on their plans. It wasn't mentioned by the Verizon sales person who talked me into this one, nor by the hard-working tech guys who genuinly tried every time to get me out of the data hole. 

I am glad to have found this online venue to vent the issue out and share it with hundreds (thousands?) customers who are still in the dark about being "deprioritized".

I will certainly change my plan and maybe the provider as well. Case closed. 


Just so you are aware ALL carriers have priority levels based on plans

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Re: Data speed unlimited plan for seniors gets throttled at aeroports
vzw_customer_support
Customer Support

We always want to see you enjoy the service no matter the location to help you stay with us. I have sent you a Private Note so that we can offer you more personalized support.  YaleK_VZW

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