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Data speed unlimited plan for seniors gets throttled

I am on the 55 plus plan and am all too often finding that I am not getting a response to  my web browsing in general. I am in South Florida and am not talking about airports.  This has been going on now for some time.  I guess from reading this thread that the problem is not throttling but prioritization.  Have two phones on the plan and use approximately 10 gig per month total for both phones.  The voice service has been fine.  Is this prioritization issue or a service issue?  

Re: Data speed unlimited plan for seniors gets throttled
Customer Support

We're sorry to read of this ongoing service issue, and are here to help! In a few moments, you should receive a Private Note from us. Please reply there, so we can look further into this issue with you.