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Dealing with a lock on my service for 3 days and counting
HH0804
Member

I've been dealing with a lock on my service because of a botched order for 3 days now.  When I can get through to Verizon, which is next to never, they can't help me.  They just pass me off to Apple.  Why is it so difficult to actually talk to a rep?  When you call, you have to jump through the digital assistant hoops before you can even be put on endless hold.  It's a telecommunications company.  Why is it so difficult to staff people during a pandemic?  It's not like they can't, you know, telecommute! 

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Re: Dealing with a lock on my service for 3 days and counting
Tigerstep
Sr. Member

Because not that many people enjoy doing a thankless job with angry people blaming them for everything.

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Re: Dealing with a lock on my service for 3 days and counting
vzw_customer_support
Customer Support

Hello, v3r120n5uck5. We are here to help! It's important you are able to get an update on your order. We are sending you a Private Message now, to work with you. CourtneyM_VZW

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