After agreeing to lose child support during custody mediation for my disabled son, I am pretty broke this first month. So I spoke with Todd when he called from [removed] yesterday. Todd was nice enough to work out a deal where the majority of my bill would be paid today and the rest on the 15th. However, when I went to the grocery store this morning there was no money on my card. I've lived off ramen noodles for the last 2 weeks so I know my son and I will live. I'm just severely disjointed that Verizon would make a deal with me then over charge my debit card. Yes I owed them the money, but Todd made a deal, wrote the deal details in the account, and when I call Customer Service they apologize, say something can be done, switch me to financial services then financial services didn't even try to help. They agreed that it was in the detail notes then switched me to automated land. Can't getc a representative on the 980 number. It just dumps me by saying try calling again later. I am so disappointed in Verizon financial services. Since they were able to tap my card 1st thing this morning they don't care. Why would they since they have their money? I think I'll take my hundreds a month to Sprint and get it cut in half. Customer service can't get any worse than it is at this company. I can't stand a liar.
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Half a day and over a dozen phone calls to 980-939-8592 and still I get an automated message saying they're unable to connect me with a representative and please try my call again later before the phone call disconnects. I made an agreement with your company that only 200 would be paid today worth the remaining balance due on the 15th. 3 representatives agreed that was what was in the details of my account yet all they do is transfer me to an automated drop system. Customer Service, Financial Services, doesn't matter the numbers I'm dialing, I'm not getting any response other than yes they see where they agreed to the payment setup I described. Then switch me to automated line that dumps my call. I need to buy groceries and pay other more important bills. But I guess losing 1 customer with 2 lines and bad word of mouth advertising of their customer services that will probably lose them more business is just a tiny drop in their big bucket. I am so very disappointed in the service I have received today. I no longer have respect for the 3 Verizon Excellence Awards my father win over his many years with this company. Landline and cell line obviously have very different customer service expectations. You should exceed the customer's expectations. Not do way less than the bare minimum.
First, I don't recognize the number you're calling. Financial Services is 866-266-1445. But it sounds like more than 200 was taken, which would make me furious as well, especially since you're a single mom and our kids always come first. How much was taken, the entire balance or just more than the agreed amount?
What I recommend is calling the 866 number, press 0 a couple times--three times usually works for me--to get connected to an agent, and asking for a supervisor. It's good that you have the agent's name and time of the call, since this is what the supervisor will need to get the call pulled and listen to it. If you remember the time of the call, that will be helpful too. From there, a manager (the agent's manager) will listen to the call, and form a resolution from there.
I hope everything gets resolved for you. This is such a huge upset to your life, and by extension your son's life as well. Good luck.
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