I was duped into buying a phone I didn't want by a very conniving customer service rep at a Verizon store in my hometown area. I traded in an iphone 4S in PERFECT condition, received my $200 credit, and was foolishly tricked into buying a phone I now hate with a passion, as well as paying a $30(+tax) upgrade fee that I have never had to pay since the dawn of cell phone plans. My 5C is constantly freezing, the touch screen doesn't work sometimes, and a weird pixelated almost circle shape pops up when I open or close my calculator, as well as my background sometimes flashes when I open or close an app. Along with the nuisance of the new phone came extremely high data usage that NEVER happened the first 2 years of my contract with Verizon. Now after 6 months of my upgrade, the new iphone is coming out and it costs as much as I paid for my god-forsaken iphone 5C. Had I known this irritating sales rep would coarse me into buying something I didn't want, I would have waited for this fall to try something else or just gotten a blackberry like I wanted to. I DON'T appreciate the business these sales reps are running just to earn commission, and I am deeply upset with Verizon and would like to formally request to be able to return my unwanted phone to get something else, like a regular iPhone 5. I don't care what I get, I just want to resolve this mess. I completely acknowledge that this was entirely my fault to agree to buy a phone when I didn't really want it, but as a LOYAL PAYING customer, I deserve to know my options with returning something I don't want without having to wait 2 YEARS to get a new phone.
