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Death of Account Manager, Failed to get Manager Access
OTEdge
Member

Our Account Manager died a while ago, and while the phone line has been disconnected none of our accounts with lines have Manager Access, and despite many attempts both over the phone and twice in stores, no one has successfully solved the problem in months. We've had no control over the account, the only thing that Verizon has made easy for us is paying the monthly bill, for obvious reasons. The inconvenience has grown too much as we have been attempting to acquire and activate a new SIM card for a replacement phone and not having manager access has made that impossible. We're expecting a call tomorrow but the continued severe failure to perform something so simple has exasperated us to the point where it now seems much simpler to cancel the contract, and with this abject failure in customer service we will certainly take our services elsewhere if we're forced to cancel. I'm posting this here just in case this doesn't get solved in the phone call scheduled for tomorrow and someone can maybe provide us an actual solution. We do not want to leave Verizon but it's leaving us no choice.

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Re: Death of Account Manager, Failed to get Manager Access
vzw_customer_support
Customer Support

OTEdge, our condolences over the loss of one of your Account Managers. In this case a Transfer of Service needs to take place if you want to assume responsibility of the Verizon account. Losing you over this is certainly not what we want.

 

Please refer to the link attached here: http://spr.ly/6607HqPGf. on your options or you can contact our Transfer of Service Team at 888-832-4540. Thank you.

 

 

AlanS_VZW

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