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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Declining wireless voice and data quality
irehmert
Member

Too many similar posts on this topic from too many different states and zips. VZ quality and coverage is declining significantly in areas that were not a problem a year or two ago. I switched to Verizon about 20 years ago regardless of cost because they easily had the best coverage and most reliable service almost everywhere. This is easily no longer true and ATT is doing better in my area in north suburbs of TX (75033 and 75034). I expect a reply like "we don't want to lose you as customer, let's private message" since I have seen hundreds of similar posts with the same canned response but it would be nice to see a real answer from someone technical and competent rather than another deflection of the problem. My assumption is they are either cutting corners or totally botching the 5G rollout or bought the wrong spectrum, etc.

Re: Declining wireless voice and data quality
vzw_customer_support
Customer Support

Good morning, irehmert. Please be assured that our only goal is to provide you with the best possible service everywhere and always. We want you to have an excellent experience, and while several factors outside of our control (confirm at this link https://www.verizon.com/support/troubleshooting-wireless-signal-coverage-video/) can impact service at any time, we would love an opportunity to check this further for you. Please reply to the private message that we sent you and we'll be happy to assist you further and explore options to improve your wireless service experience.  

-Antonio

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