My family is experiencing this degradation in 4G/LTE signal @ our address - inside the house and outside. This is a fairly new, and I am not sure if it correlates to the addition of 5G equipment on some of the area towers, but we have gone from 3/4 bars to 1. I am in the city in a well populated area and the signal strength used to be very good. Verizon Support - please help!
The answer SHOULD NOT BE:
1) purchase a signal extender
2) purchase a 5G phone
I am so sorry to hear about the service issues that you have been experiencing. What are the cross streets and city of where this issue is happening? Did anything change n the area such as construction? What services is this impacting (calls, text, or data)? AlbertoR_VZW
I see I am not alone experiencing recent signal degradation. I have a Samsung Note 10 Plus. Purchased from Verizon not elsewhere. I switched to Verizon because of superior service and I've had that for the last 11 months. For approximately 3 weeks I have been experiencing poor signal and dropped calls. Just forget even attempting to do any type of video conference. My cell is my main communication to family, friends and work. Being alone at home during this pandemic is depressing enough but without reliable means of communicating with the outside world it is incredibly much worse. I cannot even stand in the middle of the street and get a decent signal.
Since your asking everyone where they are. I'm in Edinburg, TX 78541. My closest major cross streets are 10th and Monte Cristo. Please let me know something soon.
Thank you for your response @vzw_customer_support . I am in Knoxville, Tennessee (37918 zip code). Nothing has changed with my house or property. Actually, approximately 50 trees were removed from behind my house by a neighbor, which should enhance connectivity I would think. Text and data are greatly impacted. I am connected to my in house internet connection via wi-fi, so calls usually are going over that connection. When i send a text with a photo, it takes several minutes for the text to go through. When i am not connected to my Xfinity wi-fi, internet searches are extremely slow.
I too have been experiencing very poor coverage for the last year. I called and put in a ticket last year and after waiting two weeks received a video message that coverage in my area (in a suburb of Phoenix) was suboptimal and I could purchase a wifi extender. At another time, I was told that problems were due to interference from Mexico (I live in central Az not on the border). I called two weeks ago and was told I would receive a wifi extender at no cost, still have not received it. I called again today and was told I could receive a "discount". I don't understand why I should have to pay to fix Verizon's poor coverage. I've been a loyal customer since 1995 but am so frustrated I am most likely going to change providers. I'm working from home and have had numerous dropped calls and very poor quality.
We want all of our valuable customers to get great service with us, ndunn2000. Currently, there are no reported issues for your location. We have sent you a Private Message, so we could get more details from you. Please only respond to that message going forward.