Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Device ID you entered is not compatible with the Verizon Wireless network. Help?
NLaw
Member

I recently received a used iPhone SE from a friend. It was factory wiped and had no Sim Card inserted Apparently there was a three . co . uk sim card in it originally, my guess is that is where the phone was purchased originally. 

My current phone is also an iPhone SE, set up on my Verizon plan. Given this hand-me-down phone is in better shape (and larger storage size) than my previous phone, I wanted to make the switch.

I was able to restore my backup onto the new phone and set it up with Wi-Fi, worked perfectly.

However, when I placed my Verizon sim card from the original iPhone into the new one, it would not find any service. I tried restarting, going into airplane mode, and seeing if there were any carrier updates needed. 

When I tried using the website to active the phone with the MIED #, it told me that the phone was not compatible with the Verizon Wireless Network.

Any suggestions on how I can get around this? Or am I out of luck on this one?

0 Likes
Re: Device ID you entered is not compatible with the Verizon Wireless network. Help?
dizzy442
Member
Those phones are no longer compatible with Verizon because of its age
0 Likes
Re: Device ID you entered is not compatible with the Verizon Wireless network. Help?
CraigJay
Member

I have the same problem with an iPhone 7 Plus...  ...does anyone know how to add it to the VCerizon database?

0 Likes
Re: Device ID you entered is not compatible with the Verizon Wireless network. Help?
vzw_customer_support
Customer Support

We would be more than happy to take a closer look into this! We will be sending you a Private Note, so we can further assist you. 

0 Likes