Back in October I traded in my phone via mail in. It is now almost January and I haven't received my trade in credit yet. Does it normally take this long?
That certainly is a long time to be waiting, GregPixelPhone. When you sent the phone in, did you get a confirmation?
You can also check your Trade-In status here: https://www.verizonwireless.com/od/trade-in/checkStatus#/
Please let me know if this helps.
VanessaS_VZW
thank you, Its now mid Januuary and still haven't got any credit for my phone trade in...i tried checking the trade in status but all it tells me is:
Status
10/21/2019Request Submitted
10/21/2019Verizon shipping Kit mailed to customer
10/19/2019
Customer submitted Online
We understand your concern in wanting to get to the bottom of this and we will gladly assist. I will be sending you a private note so that we can gather more information to better assist you. Please reply to my private message.
EdwardL_VZW
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