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Device trade in status
GregPixelPhone

Back in October I traded in my phone via mail in. It is now almost January and I haven't received my trade in credit yet. Does it normally take this long?

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Re: Device trade in status
vzw_customer_support
Customer Support

That certainly is a long time to be waiting, GregPixelPhone. When you sent the phone in, did you get a confirmation? 

 

You can also check your Trade-In status here: https://www.verizonwireless.com/od/trade-in/checkStatus#/ 

 

Please let me know if this helps. 

 

VanessaS_VZW

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Re: Device trade in status
GregPixelPhone

thank you, Its now mid Januuary and still haven't got any credit for my phone trade in...i tried checking the trade in status but all it tells me is:

Status

10/21/2019Request Submitted

10/21/2019Verizon shipping Kit mailed to customer

10/19/2019

Customer submitted Online

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Re: Device trade in status
vzw_customer_support
Customer Support

We understand your concern in wanting to get to the bottom of this and we will gladly assist. I will be sending you a private note so that we can gather more information to better assist you. Please reply to my private message.

EdwardL_VZW

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