Chelsiewizper, we apologize for the experience you've had. We do offer Certified Pre-Owned devices here: http://spr.ly/660413lbm however, you're certainly able to purchase your device from a third party. I've provided a link here: http://spr.ly/660513lbW to ensure your device can work on our network. I hope this information helps.
ChakiaH_VZW
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