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Digital Secure -- Beware the sign up, you may never be able to cancel
FC77
Member

Verizon has now charged me $5.00 per month repeatedly for 'Digital Secure' despite multiple calls and chats to have it removed.

It shows up as 'free' in my Account, yet keeps charging, and cannot be removed. The screen simply throws up an error when there is an attempt to use it. After hours on chat, the rep confirmed their web site is broken.

They created ticket #865543 last time to avoid a repeating charge,  and to have the service removed from my account. But -- it is BACK BABY!

I am posting here because last time I spent hours on chat, but of course my time is free. And iI wil note that if after an hour the chat dies, it is recorded as an 'abandoned chat' -- as was explained to me. They will not call back and claim request was cancelled.

So, Verizon, find the ticket, find the phone no which is xxx-921-xxx8, fix it and call me FOR a change. In the interim, I will be posting on this thread.

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Re: Digital Secure -- Beware the sign up, you may never be able to cancel
vzw_customer_support
Customer Support

We will do all we can to find out what is going on with the Digital Secure, FC77. We are sending a private note to discuss the details. 

-George

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