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Disable One Verizon ID

BEYOND frustrated. Have spent   wasted over 5 hours one the phone and chat trying to get my One Verizon ID disabled between mobile and old FIOS accounts in order to enable with my new FIOS account. Wireless sends me to FIOS, who send me to tech support, who tell me to use the chat in the my verizon app, who then transfer me to the fios app, and nothing gets resolved. Has anyone been able to figure this out? Blows my mind that a technology company cannot have a simple way to do this.