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Disappointed in Verizon as a long-time customer - is it all about new customers now?!
germ79
Member

I had created a post but it won't allow me to reply to it, so I'm starting another.  

I'll just give the fast version.  Been a long-time customer in great standing.  4 lines, at some point will be 6 as my kids get to the proper age.  

We've had iPhone SE's for a number of years and are ALL ready to upgrade.  We apparently don't qualify for ANY kind of promotion since we aren't new customers or adding a new line.

I put a FB post out earlier asking about carrier experience and it seems many in our community are happy with T-Mobile as well as Xfinity.  So, heading out to a T-mobile store soon and am investigating Xfinity to see what they have to offer.

I guess I'm just frustrated to have to leave Verizon because of their unwillingness to help.  I like their cell service - only wish their customer service was as good.  The lady I talked to at T-mobile was nice as could be, so that's a good start.  

Re: Disappointed in Verizon as a long-time customer - is it all about new customers now?!
9wood
Sr. Member

Been several post recently on this not sure why current customers don't have same offers