Common sense tells me what the store manager told you makes more sense that what the phone operator did. They ARE NOT going to let you keep the phone if cancel with the fourteen days. If it get loss or stolen, it would be your responsibility to bring back the insurance replacement by the end of 14 days.
I very well doubt the local stores have access to any of the tape conversations. If it even got taped, I think they randomly tape calls. Can you imagine every call to customer service being taped, i bet they get 10,000 calls a day.
10,000 calls a day is literally an order of magnitude too few.
More like 20,000+ calls a day PER CALL CENTER. I have no idea how many call centers Verizon has, but probably quite a few.
The amount of storage it would take to hold all of those recordings is truly horrifying IMO.
I definitely don't want to lose you raebell! Please send me a private message (PM) with your name and mobile number so I may further assist. Thank you.
Tominque B.
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I checked on this in the past and it is true. The information in Verizon's and other similar companies system remarks is for the companies use only unless it is ordered by a court that it be released for legal purposes. Those are records of conversations that belong to the company. You were present, but they do not belong to you. That is why they can say no.
Ask a car dealer to show you the actual invoice from the manufacturer for the cars on their lot. I bet they will print out something that shows a number, but it is not a receipt from the original sale. Companies have rights also and they will protect them.
This is not completely on-point - I'm trying to have a substantive conversation with Verizon Wireless about my bill. I shared some facts in one of these forums. Verizon is not willing to consider my viewpoint, which is a valid viewpoint. And why are my forum posts, which were respectfully worded, purely factual, and in compliance with forum guidelines, now deleted? Why was my inquiry on Facebook deleted? I'd like an answer to these questions, please. You are losing me as a customer, too, by the way. . .
Start a new topic or ask questions in the open forum.
