I called a week ago to ask Verizon for some help. My husband and I just bought our first home. We checked Verizon's map of coverage, and it said our new house was in a good coverage area. The day we signed papers on the house, I came over to clean and was disappointed to learn that I cannot make or receive calls in or outside the house. The day was very windy so I hoped it was just a weather-related issue. However, this was not the case. We quickly learned that there is one spot in the kitchen where you can make a call and one bedroom (but you have to be seated in the center of it). I called Verizon to ask for some help. The first woman I spoke to said that it showed I was in a good coverage area, and they would probably just send me a free network extender. However, she said, I had to put in a trouble ticket first. I then spoke to an extremely helpful man who tried to push an update through to help us - that didn't work. He took our information and said he would put a trouble ticket through. He said that it should take about 7 days, but they typically hear back in two. Seven days later, frustrated from having dropped calls all day when trying to call the doctor, I called Verizon. They informed me that the ticket had been resolved - strange, because no one told me this. The rep that I spoke to was extremely nice yet again, but explained to me that since my house is in a coverage area known for issues, then, they could only offer me a network extender for $150 or waive our fees to leave Verizon. My first thought was that if this is a known coverage area with issues, why does their map say it is a good coverage area. My second thought was why should I have to pay for something to make Verizon's coverage better. I already pay a $140 per month for two phones. Additionally, why should I have to pay for a device that is going to use my internet service that I pay for through another company? With that said, I love Verizon. I have been a customer for over 10 years. I do not want to leave. So, I offered the rep to waive the fee of the extender and I would stay with Verizon. It seemed fair to me. The cost of the extender would far outweigh them losing the cancellation fees of me leaving as well as my monthly bill going forward. The rep checked with his manager, and I was informed that they could not do that. He said that he would note that my cancellation fee could be waived when I leave. I was shocked! How could Verizon be okay with losing a loyal customer? I am so disappointed in Verizon, and now I have to leave them when I don't even want to.
It maybe for the best, if they are willing to waive the early termination fee, which they very seldom do, means they really see you have a problem and are siding with you. You need to look at that as a positive. I am sure you can sell the phones and recoup your cost, since Verizon is probably not going to ask for them back. They, being a business, would rather end your problem(which they have acknowledged) rather than send you more equipment for free that still may not solve it. Repeater/extenders don't always work as well as we would like..(LOL).
Hopefully Verizon is not the only in town for your coverage needs. If they are, do some research into repeaters, there maybe better ones out there than what Verizon has to offer. To be truthful, Seems like good repeaters are more expensive than that, I know Verizon gives nothing away..(LOL), Once you have found a good repeater that is compatible with Verizons network, go back start service again, maybe with the phones you still have, that might be the loophole to let you start service again with out signing a contract. My understanding is if you bring a phone to Verizon to start service, you maybe not have to start a contract, be month to month customer immediately.
They did discount it down to 150 from 250 at least. It is possible as Jax said about that they may have a limit on how much they discounted it although I agree it is silly that they would waive the etfs and not discounting the ne.
I am very disappointed at Verizon. I am very very angry right now. I called their customer service about getting a second line on my account and asked them if they had a return policy or if the device is lost or stolen would I be liable. Both customer service reps that I spoke to on the phone both said that I would be able to stop the service as long as it was within the 14 days of purchase. The only money I would not get back would be the money that I would have paid for the telephone, the activation fee and that is ALL. I was going to take the risk and do this and ofcourse we would have to purchase the insurance. But I even had the second customer service rep verify with her supervisor that if the phone was lost or stolen that we could stop the service and would not be responsible for anything more and the two year activation would be stopped. She put me on hold and verified it and came back and said that I was correct and that that was true. So I told her then I will go ahead and go to a verizon store and purchase a phone. When I got there, I was told that it was NOT true. I asked them to open the conversation from customer service and they did and he saw it, but the supervisor at the store would not let me see it.. as if it is a BIG secret. If they can't be honest about it in the beginning then imagine how they are going to screw you in the end. I finally had to walk out and I am so so so disappointed. I want to cancel my existing service, but they have everyone by the balls... and they now it. Something has got to change... Government, NOW it's time to get involved. Anyone with me... say HEY!
Verizon: if you are an honest company then emailing your customers should not be a hesitation from your part... unless you are not being honest... You guys are Liars.
Liars, Liars, the customer service recorded exactly as what I stated, then the store supervisor says they are new and don't know what they are talking about.... hummmmm always an excuse.. I asked the supervisor to email me that statement from the customer service, but he said he couldn't and he wouldn't even let me read it... OMG
OMG, OMG, OMG
Verizon:: shame on you
What is the problem? It doesn't look like you even got to activate the second line of service.
Here is the thing: Do you think you are the only one who came up with this scheme? So, you activate a new line of service and get the iPhone 5 for $200. Within 14 days you claim that the phone is stolen, Verizon cancels the service AND the contract. Now you have a $700 (after tax) iPhone 5 for under $300 ($200 + tax + $35 activation fee + few days of service). You can sell the iPhone for $500, make $200 easy money.
Great idea, NOT!