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I accompanied my daughter to the the Desert Ridge Verizon in Phoenix, Arizona on 12/7/2015 after being told by the rep at the store on Greenway Blvd that the offer I found on-line was only available at one of the Corporate stores. I couldn't complete the transaction on-line, because it was forcing me to sign up on the new edge plan. My daughter could get the iPhone 6 for $99 by renewing the 2 year plan we already had. The rep at Greenway tried to sell it, but I have already looked into the monthly plan and, as much as Verizon would like you to think you're saving money by discounting your per-device charge, you are now forced to purchase a new device on a 2 year payment plan, making your bill the same. Or, you could do what I prefer and get the free phone, own it outright and just pay the same bill. Anyway, we went to the Desert Ridge office and waited for more than 35 minutes to be paired up with Jay. [Removed personal information based on Verizon Wireless Terms of Service] First, when he started the sales pitch, I let him know that I was not interested in the monthly plan, I was in full understanding what he was sure I would save and we would like to purchase the phone offered on-line and continue our 2 year plan. He told me that I didn't wan't to do that and the rep at the other store was either a terrible salesman or I just wasn't paying attention. He then continued with his high-pressure monologue and let me know that this plan would save me 'so much cash'. after nearly 45 minutes of trying to sell this monthly plan, my daughter says out loud, "lets just leave. This is so stupid that the sales rep doesn't want to sell us a phone." Then he starts berating her, letting her know that she just doesn't understand how these things work. I finally said to him that he can either sell us the phone my daughter wanted to purchase, or we would leave. He then shook his head, told me he just didn't understand how I could be so "confused", and then went into a loud, sarcastic tirade about how I must just be made of money to throw it away and boy he sure wishes he had money to waste. Although he shut his mouth and decided to retrieve the phone from in back after I made a comment about how paying customers supply his paycheck, We could hear him badmouthing and berating us in the back area, and other reps on the floor, who I'm sure could hear him as well, were trying hard not to look at us. He came back out, continued to comment on my "lack of understanding" and activated the phone. Then he led us out the door, letting me know he's sorry that I just don't get it. Not "thank you for you purchase" or " let us know if you'd like to revisit the benefits of this plan when your next device is ready for an upgrade" or "thank you for being a Verizon customer"... which by the way, after nearly 20 years just might come to a screeching halt soon. I'm very disappointed in what Verizon has become.