Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Discount Guidance Request
Todd00
Member

I would like to mention a concern one more time, please.   We do like our phones and cell service with Verizon, but we were misled when we signed up in that we were told that we would get discounts.  The Verizon store employees as well as a Verizon agent by phone said that we would get an over 55 years old discount.  We were further told by store employees that I would be entitled to an employer discount.

 

Verizon store employees also told us that other customers of theirs got over 55 year old discounts and employer discounts. 

After several chats, phone calls to Verizon agents, as well as emails to the validation center about my pay stub submission, there has been no results at all.  I have been trying to secure a discount since June 11th, 2022.

Agents by chat and phone just keep telling me to wait in an attempt to satisfy me at the moment.  

Should I just accept the fact that I was misled and further attempts to get a discount are just a waste of my time?

Any guidance is greatly appreciated.

0 Likes
Re: Discount Guidance Request
vzw_customer_support
Customer Support

This issue has gone on for far too long.  We always want you getting the correct discounts and promotions.  A private message is being sent to assist you further.

-Sean

0 Likes
Re: Discount Guidance Request
Todd00
Member

I replied.  I tried the link to validate and nothing happened.  Another delay.

0 Likes
Re: Discount Guidance Request
vzw_customer_support
Customer Support

Hello! Thank you for reaching out to us on Social Media! We certainly understand the importance of having those loyalty offers applied to the account. We can take a look to see if that can be added. How does that sound?

*Angela

0 Likes
Re: Discount Guidance Request
Todd00
Member

I would like to send a private message to you, Angela, about my Verizon concerns and issues. 

0 Likes
Re: Discount Guidance Request
Todd00
Member

How do I send a private message to you?

0 Likes
Re: Discount Guidance Request
KH-OrnEsh
Moderator
Moderator

@Todd00,

To Private message someone, click their username, and open view profile.  

Screen Shot 2021-11-30 at 8.44.52 AM.png

At the profile click on the message button to send a private message.   

Screen Shot 2021-11-30 at 8.46.08 AM.png

 if they respond via private message you will see this:

Screen Shot 2021-11-28 at 5.10.41 PM.png

Make sure to click on the subject line to open the full message and respond with the reply button on the bottom right.