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Do you all recommend Verizon based on your experience as a customer?
Usernames_all_taken

I just joined by getting a new phone, a new phone number, and I'm on the plan(s). It seems like whomever had my phone number before me must have gotten constant phone calls from telemarketers. 🙂 

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Re: Do you all recommend Verizon based on your experience as a customer?
acraftylady2
Sr. Member

That can happen on any carrier.  I am lucky my number was our in house number for  35yrs.  My phone only accepts calls from people in my address book.  I figure if it's an emergency outside of that they will leave a message.  I have had no issues with my service over the years.  Buy my phone outside of a Verizon store and pay cash for it so payments or discounts for a free phone not an issue.  Service works excellent every where I travel.  In Alaska had full bars at every port.  Unlimited calling and texting while in Canada and signal was excellent there before the pandemic.  I am probably one of the odd ones because I have no issues.     Mary

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Re: Do you all recommend Verizon based on your experience as a customer?
Ann154
MVP MVP
MVP

I chose Verizon Wireless for their coverage. Even my brief experience with AT&T only confirmed my experience that Verizon Wireless had the better coverage at the time. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Do you all recommend Verizon based on your experience as a customer?
Verizon7734
Member

To answer your question you only need to read through the forum to see the numerous complaints about Verizon not honoring their promotions and their epic customer service failures.

As you can quickly see from reading through this forum, Verizon has a pattern of failing to honor their promotions and burdening their customers with unnecessary aggravation and frustration. Unfortunately, you will likely waste hours on useless customer service calls attempting to get this resolved so please make sure to file claims with FTC (“reportfraud.ftc.gov”) and FCC (“consumercomplaints.fcc.gov”). Also be sure to warn any colleagues, classmates, friends, and family members that may be considering Verizon.

Re: Do you all recommend Verizon based on your experience as a customer?
Ann154
MVP MVP
MVP

The people who seek out the carrier’s forum are more likely to be having an issue or have a question about their service with that carrier. They don't represent a majority of the actual customer base. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Do you all recommend Verizon based on your experience as a customer?
Tigerstep
Sr. Member

For coverage, yes. For support? Steer clear of chat and stores. The former rarely knows what they are doing and the latter only cares about getting a commission. Although the same can be said for any sales rep regardless of company. 

As for complaints. Majority are from people who are too lazy to check their bill, not take responsibility for their own phone usage because it generated an expensive bill, sign things without reading and not read promo details so they post "X is a scam" threads.

Other common complaints are from entitled people who think they deserve a free thousand dollar phone for paying their bill. We have a former Alltel account. If Best Buy won't give me a free Macbook Pro for using them since I was a kid, I don't expect Verizon to get me a free iPhone 12.

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Re: Do you all recommend Verizon based on your experience as a customer?
vzw_customer_support
Customer Support

Usernames_all_taken, let me start by welcoming you to the Verizon family! We are lucky to have you. We know unwanted calls are never a fun thing to have to deal with. We do offer our Call Filter as an option. You may check out more about it here: https://www.verizon.com/support/call-filter-faqs/

 

ChristineK_VZW

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Re: Do you all recommend Verizon based on your experience as a customer?
MY4BOYSCAGC
Member

U CAN GET THE SPAM ADDED & IT DOENS’T STOP ALLLLLLLL THE CALLS DAILY‼️ & JUST A LIL INFO TO¢ THINK BOUT &

THIS IS (JMO) JS

I LIKE TO TELL BOTH SIDES‼️

MOVE ON HELP URSELF 1st. N WHAT HAS BEEN A AWFUL NITE MARE FOR MYSELF & MANY OTHERS I HAVE CAME CROSS JUST DIDN’T BELIEVE IT (I WAS SO WRONG), I LIKE TO B “”HONEST”js/JMO””‼️‼️‼️


NO‼️ I HAVE BEEN W/THEM 14 3/4yrs & FOR THE LAST FEW YRS IT HAS GOTTEN FROM WORSE TO THE OUT OUTRAGES (COST) AS OF YESTD, I PD OVER $200.00 & I HAVE ONLY (((1))) PHONE ON THE ACCOUNT WRKING & 2 TABLETS I HAVE WAITED TO B SENT BACK TO ME & “””NOT THE 1st REP OR ANYONE ELSE I TALKED W/& THAT HAS BEEN MANY OF THEM‼️‼️‼️‼️js HAS NOT TOLD ME THEY DON’T HAVE MY TABLETS BUT THEY R PUTTING THEM BACK ON MY BILL AS OF 4/25‼️‼️‼️ & THEY HAVE NO CLUE WHERE THEY R YET ((((THIER PPL WLD TELL ME WE DON’T UNDERSTAND WHY IT KEEPS SAYING “”IT JUST SHOWS IT IS N THE WAREHOUSE”” WE HAVE NO CLUE WHY IT IS THERE MANY MTHS AFTER THE FACE!! 
EVEN SPOKE W/A SUPERVISOR & TRUST ME I HAVE BEEN A SUPERVISOR WRKED N THE PUBLIC & ((( I WLD NEVER JUST TELL AMYONE THE THINGS I WAS TOLD BY HER MUCH LESS THE REPS, AND EVEN HAD 2 OF THIER EMPS ON THE PHONE W/ME @ THE SAME TIME & SHE NOR ANYONE ELSE WLD HONOR WHAT ((( I WAS TOLD BY THIER EMP/REP ))))😡‼️ AFTER STAYING W/VW ALL THESE YRS IT MAKES ME SOOOOO UPSET I DID, YET I NEVER LISTENED TO MY FAM & FRIENDS (“•*B N USED FOR $$$ & PROMISES VIA VW EMP. MEAN NOTHING JUST LIKE MYSELF*•”)‼️‼️‼️‼️‼️‼️‼️‼️‼️TRUST ME IF U HAVE NOT SIGNED A  2yr CONTRACT MOVE ON RITE NOW SAVE URSELF A VERY LG AMOUNT OF $$$$$$$ THEY WILL FIND A WAY TO TELL U OWN THIS AMOUNT & JUST AS SOON AS THE CALL ENDS “””””U GET A TEXT MESS U HAVE AGREED TO PAY (X) AMOUNT THAT “””(WAS NEVER DISCUSSED)””‼️😤 I HAVE NEVER BEEN SOOOOO UPSET W/VERIZON AS I HAVE BEEN FOR THE LAST SEV MTHS & IT HAS ONLY GOTTEN WORSE ((I WLD HAVE NEVER THOUGHT THAT A CUSTOMER THAT HAS BEEN W/THEM AS LONG AS I HAVE & HAS HAD SO MANY WRONGS DONE TO ME YET I STAYED LIKE A PURE FOUL WLD HAVE BEEN TREATED THIS WAY))‼️‼️‼️‼️‼️‼️‼️‼️‼️ DO NOT TRUST ANYTHING U R TOLD BY A REP VIA PHONE RITE ON UP TO A SUPERVISOR THEY DO NOT HONOR WHAT THIER OWN EMP’S TELL U THE CUSTOMER‼️‼️‼️‼️‼️ MOVE ON WHILE U CAN,,,,, SAD IT HAS CAME TO THIS EVEN THO I HAD FAITH THEY WLD HONOR & FIX THE PROBS ((NOPE))!!!!!!‼️‼️😤😡‼️‼️
I PD OVER $200.00 YESTD & GET A MESS TODAY I GOT TO PAY THAT SAME AMOUNT IMMEDIALELY,,, & I LOOK ON THE VW PG & WHAT A SHOCK I C THEY R EXPECTING ANOTHER $150.00 n 14DAYS NOW MIND U I HAVE 1 PHONE WRKING & THEY ADDED BOTH TABLETS BACK ON MY ACCOUNT EVEN THO I HAVE MADE SOOOOOO MANY CALLS BOUT THEM & NOW THEY R LOST & I STILL PAY FOR THEM🤔🤔🤔🤔🤔🤔🤔🤔🤔🤮🤮🤮🤮🤮🤮🤮 THIS IS WRONG THEY SHLD COMPLEU SUSPEND THEM UNTIL THEY R FOUND & BACK N MY HANDS READY TO USE ( U EXPLAIN IT TO ME BETTER THAN WHAT THEY DID IF U CAN TKS & I SURE HOPE U GOOOOOOOOOOOOOOOOOOOD LUUUUUUUCCCCCCCCCKKKKKKK

U WILL NEED ALL THE HELP U CAN GET REALLY SAD A CO THIS LG TREATS THIER OWN CUSTOMERS THIS WAY & NO ONE ALL THE WAY TO THE VERY TOP WILL GET THIS FIXED (THEY HAVE MANY THAT NEEDS TO LEARN WHAT THE UNEMPLOYMENT LINE MEANS & HOW U RESPECT A CUSTOMER THAT TRUSTED VW EMP TO KEEP/HONOR WHAT U HAVE BEEN TOLD, “PERIOD”)‼️

     BEST OF LUCK U WILL NEED IT!
 long time customer they have NO RESPECT 4THE CO THEY REPRESENT & ESP NONE 4 U THE LIL FISH N A BIG OCEAN!!! REALLY SAD U TAKE IT W/NO CHOICE, THEY DO NOT CARE, BEEN REALLY SUM RUDE PPL LATLEY‼️‼️‼️

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Re: Do you all recommend Verizon based on your experience as a customer?
mjmcc521
Member

At one time I would but not anymore. Verizon customer service terrible. The newest Samsung phones also terrible, definitely not worth their cost. 

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Re: Do you all recommend Verizon based on your experience as a customer?
vzw_customer_support
Customer Support

Verizon7734, we definitely want to help make sure that you can get the best information possible when it comes to your recent promotion. So we can assist you, please send us a Private Note. JoseL_VZW

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