Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Does Smart family work if my child’s phone is not connected to cellular?
Samhull131
Member

If I don’t have the companion app installed and my child’s iPhone is connected to wifi but not to cellular data can I still view their location?

0 Likes
Re: Does Smart family work if my child’s phone is not connected to cellular?
vzw_customer_support
Customer Support

Hello, Samhull131. Knowing how the location services work on Smart Family is very important. We would be happy to help. If the companion app is not installed on their phone, and the phone is not connected to cellular service, the Smart Family app would not be able to locate your child's phone with a Wi-Fi connection. Additionally, Smart Family's location services can work without the campion app, but having the app installed gives you a more accurate location. Either way, the phone will need to ,at least, have a cellular connection for the location services to work. For more information, click here to view our Smart Family FAQs page: https://www.verizon.com/support/verizon-smart-family-faqs/.    

 

CassieG_VZW

0 Likes