This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.
I recommend using the online chat to discuss terms, and then have a copy of the chat discussion emailed to you to show what terms were discussed. A representative suggested that I use the chat discussion to obtain the deal she offered at a store location if the terms were not honored. I noped out of that pretty quick.
Annsha17, I'm very disheartened to hear that you had this experience. Being told three different prices is definitely confusing and frustrating. As you can see via this link, the pricing does change depending on how many lines you have, as well as if you enroll in auto-pay and paperless billing. Are you perhaps eligible for a Veterans discount? That can affect the total cost as well. https://www.verizonwireless.com/plans/verizon-plan/
It is always our goal to be completely transparent and set the correct expectations for your bill and your service. We so appreciate you being a loyal customer for sixteen years, we would love the opportunity to turn this experience around and make things right. We don't want to lose you. I've sent a direct message to you, so please reply there at your earliest convenience so I may get more details from you.
I look forward to hearing from you.
KarolineD_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Or you could read the information on the website and make a decision based on that.
All of the information the OP is seeking is readily available online. If you can find an online chat and/or a community forum and lodge a complaint, you're also capable of finding the information that is on the from page of the website.
On 11/14/19 I spoke to a Verizon customer service rep looking for ways to save money on my bill. I was told that if I dropped the Hotspot option and enrolled in Autopay and Paperless Billing, I'd receive a $10 per month discount per phone. I have 5 phones in my family for a total of $50 per month savings.
I told the rep I needed to discuss with my wife since she uses hotspot. I finally got around to calling Verizon back today 12/17/19 in part because I procrastinated due to my not wanting to deal with Verizon Customer Service......they are the worst.
Low and behold, they will not honor what i was offered on November 14th and guess what..........there are no notes in the computer documenting my conversation with the customer service rep despite me having written down notes of the conversation.
I have been a customer of Verizon since 2000. I'm now looking to switch carriers.
VerizonDeceit, your nineteen-year loyalty means the world to us, and the last thing we would ever want is for you to leave us. We are all consumers, and we know how vital it is for you to get the best deal when choosing a plan. Don't worry. I am confident that we can sort this issue out. To better assist you, can you tell us the cost of the plan you were offered for your five lines? Do you happen to have the name of the plan written down in your notes?
JacobV_VZW
I say they lie outright. They are trained to say thing such as they don't throttle data. They will eventually admit that "in order to serve you better Verizon deprioritizes the data of users who exceed XX per period of time" which means they throttle my fudging data to the point that the iPad I bought from them is USELESS. They LIE. And then lie about lying.
You should also beware that the live charge does NOT INCLUDE the access fee of $20 or $30 or ever how much per line. You bill will NOT BE $65 or 70 it will be closer to $125
That happened to me too! Told me it was free. Crazy. Then they would not let me return it because it was over 45 day return. I never got original paperwork. They said they would email it me. I just never went back to look at it. It wasn’t until I got the bill from Verizon, they activated a new number associated with the iPad.
Verizon stores just sell Verizon products -they are separate from Verizon wireless.
Crooks! All of them...
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