Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Does Verizon value customer loyalty?
VerizonCustomer2022

I’m thinking of leaving Verizon after 15 years as there are no good upgrade deals for existing customers. AT&T is offering me up to $700 per new line if I switch with a 2 year commitment. Verizon’s best deals are only to attract new customers. Why should I have to switch to a carrier to be given a better deal by my longstanding carrier? This creates a perverse incentive to defect to AT&T. Why would Verizon treat loyal customers worse than new customers? Very disappointing. 

Re: Does Verizon value customer loyalty?
acraftylady2
Sr. Member

AT&T customers probably feel the same way.   Switch then when it's time for a new phone again switch back for verizons incentives is probably all you can do.  Cable company is the same way, incentives for new customers.  I buy my phones at best buy so watch the deals there.  With Christmas coming I am sure there will be some good ones as my husband could use a new phone. 

0 Likes
Re: Does Verizon value customer loyalty?
9wood
Sr. Member

Would seem to me deals should apply to customers and new customers maybe just a matter of finding deal in different stores and offerings for holidays

0 Likes
Re: Does Verizon value customer loyalty?
VerizonCustomer2022

Thanks. However, AT&T does give existing customers the incentive deal if they sign on for another two years. Only Verizon treats their loyal customers differently. Sad. 

Re: Does Verizon value customer loyalty?
9wood
Sr. Member

Seems a shame that current customers don't get much in deals as a new customer incentive does

Re: Does Verizon value customer loyalty?
acraftylady2
Sr. Member

Then all the more reason to switch to AT&T and stay with them.  I don't want to make phone payments so those deals would probably do me no good unless it's a discount for paying cash.  Mary

0 Likes
Re: Does Verizon value customer loyalty?
vzw_customer_support
Customer Support

As a 15-year customer of ours, we certainly do not want to lose you, VerizonCustomer2022. We know how important it is to get the best value when purchasing a new phone. What make and model phone are you looking to purchase? 

0 Likes
Re: Does Verizon value customer loyalty?
vzw_customer_support
Customer Support

We would love to see you get a new phone. We do have deals. See them here: http://spr.ly/6601H8LvN

0 Likes
Re: Does Verizon value customer loyalty?
LastDayz
Member

You are so right. I noticed AT&T clearly advertises on their home page that current customers get the same deal as that being offered to attract new customers. Verizon touts the opposite on theirs. I’m looking to switch as I’m not in a contract and recently out $500 having bought and received  invalid, worthless gift cards directly from Verizon. Whatever you do, do not buy Verizon gift cards from Verizon. Monopoly money has more value. 

Re: Does Verizon value customer loyalty?
vzw_customer_support
Customer Support

You're valued to us, and we don't want you to feel this way, VerizonCustomer2022. We have different promotions and deals available for all of our customers. Are you interested in obtaining a particular device? 

0 Likes