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Does verizon has issues with Zelle?
darakuraica
Member

 

I am trying to register my verizon number on my zelle/ chase bank and it is not letting me, it is saying it is not a valid mobile number ( as if it was a google generator one), and I am not able to use my number with zelle, is this a common error?   Already called zelle, and chase seraparetly and they all said it was a provider issue, maybe it has restrictions or verizon and zelle dont work together anymore. Just looking for answers here, thanks in advance!

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Re: Does verizon has issues with Zelle?
vzw_customer_support
Customer Support

darakuraica, 

 

Thank you for those details. We want to point you in the right direction for assistance. This isn't a common issue on our network. Let's take a closer look into this. Did you port your mobile number to our network from another wireless carrier? Have you tried using an email address to set up Zell with Chase Bank? 

 

Lasina_VZW

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Re: Does verizon has issues with Zelle?
AC81
Member

I also had this issue and did transfer from another carrier. I tried to register with email, but most contacts only have cell number.

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Re: Does verizon has issues with Zelle?
vzw_customer_support
Customer Support

Hello, AC81 and we'll be glad to help here. Is this an issue with receiving short code notifications as well from Zelle or your bank?

 

- Alan

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