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Does verizon has issues with Zelle?
darakuraica
Enthusiast - Level 1
‎06-01-2021 12:02 PM

 

I am trying to register my verizon number on my zelle/ chase bank and it is not letting me, it is saying it is not a valid mobile number ( as if it was a google generator one), and I am not able to use my number with zelle, is this a common error?   Already called zelle, and chase seraparetly and they all said it was a provider issue, maybe it has restrictions or verizon and zelle dont work together anymore. Just looking for answers here, thanks in advance!

7 people had this problem.
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Re: Does verizon has issues with Zelle?
vzw_customer_support
Customer Service Rep
‎06-03-2021 12:08 PM

darakuraica, 

 

Thank you for those details. We want to point you in the right direction for assistance. This isn't a common issue on our network. Let's take a closer look into this. Did you port your mobile number to our network from another wireless carrier? Have you tried using an email address to set up Zell with Chase Bank? 

 

Lasina_VZW

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Re: Does verizon has issues with Zelle?
AC81
Newbie
‎12-06-2021 06:06 PM

I also had this issue and did transfer from another carrier. I tried to register with email, but most contacts only have cell number.

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Re: Does verizon has issues with Zelle?
vzw_customer_support
Customer Service Rep
‎12-08-2021 06:12 PM

Hello, AC81 and we'll be glad to help here. Is this an issue with receiving short code notifications as well from Zelle or your bank?

 

- Alan

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Re: Does verizon has issues with Zelle?
joeweezy
Enthusiast - Level 1
‎04-20-2023 10:04 PM

I'm having this same issue with setting it up with USAA. It gives me an error saying:

Mobile Number Not Eligible

This contact can’t be enrolled with Zelle®. Only U.S. mobile numbers serviced by a U.S. mobile carrier are eligible. Landlines, Google Voice and other Voice over Internet Protocol (VoIP) numbers are also not allowed.

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Re: Does verizon has issues with Zelle?
jav6
Champion - Level 3
‎04-21-2023 03:01 AM
@joeweezy wrote:

I'm having this same issue with setting it up with USAA. It gives me an error saying:

Mobile Number Not Eligible

This contact can’t be enrolled with Zelle®. Only U.S. mobile numbers serviced by a U.S. mobile carrier are eligible. Landlines, Google Voice and other Voice over Internet Protocol (VoIP) numbers are also not allowed.

What does USAA Technical Support or Zelle Technical Support say?  I would start there.  If they say they're getting a rejection from Verizon then call Verizon Technical Support.

...Just another VZW customer...trying to offer some assistance...
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Re: Does verizon has issues with Zelle?
kh-gary
Moderator Emeritus
‎04-21-2023 06:37 AM

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!