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Double charges and imaginary refunds

Did anyone else get a mysterious additional charge in the past few weeks, outside of their normal monthly billing sequence?

I spent hours in support chat, to finally be told that I was being recharged due to a previous refund. A refund which I never requested, and which my bank confirms never happened...

I spent many hours after that, trying to convince anyone at Verizon to try and confirm this imaginary refund, and then to admit their error, and correct it. No success there.

I am now in contact with my state attorney general's office about this. My question is, has anyone else had a similar experience?

Re: Double charges and imaginary refunds
Customer Support

Hello, SeaMarsh. We understand the importance of knowing what you are being billed for, and having an accurate bill. We are sending you a Private Note to assist you further with your billing concern.