Re: Dropped calls and failure to respond by verizon
termite1
Enthusiast - Level 1

I have had my Galaxy Note 3 for less than 1 year and it started dropping calls even across the street.  I went to my Verizon Store & the Sim Card was replaced.  After only a few weeks the same thing happened again.  I got a new Galaxy Note 3 and it was o.k. for a couple of months and now the same thing is happening again.  I cannot even make a call just 15 miles away without the call dropping.  It has become about useless to even have this phone, but I've sought help via live chat, and also by calling customer service.  They have no real resolution.  I also added my home phone to my Verizon account as I have been a customer for 12 years.  I am thoroughly disgusted with the Galaxy Note 3 as I pay for phone service and it's rare to have a conversation without it dropping the call.Dropped calls and failure to respond by verizon

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Re: Dropped calls and failure to respond by verizon
vzw_customer_support
Customer Service Rep

I'm sorry you're having issues with dropped calls termite@Central. I know its frustrating but we are here to help. Has a trouble-ticket been issued for your area?

KInquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: Dropped calls and failure to respond by verizon
Inquisitor2
Enthusiast - Level 1

I share your frustrations and sentiments.  It's unfortunate that there are no laws to protect consumers from the false claims made by the cell phone carriers and manufacturers of cell phone devices.  We're paying for a service they promote and we're not getting it!

Since purchasing my Note 3 in March 2014, I've had ongoing issues with the phone.  After 8 hours of cumulative time with Verizon's technical support, they've referred me to Samsung Technical Support who referred me to the Samsung in-house "specialist" located in Best Buy stores. 

At the end of the day I was told that maybe I need to be issued another Note 3, which would be refurbished.  Since I bought the phone new in March and am still making payments on it, they want to give me a used phone and continue paying for a new phone.  I objected to the refurbished phone and was told that this is Verizon's policy. 

No matter what, they still screw the consumer.

Re: Dropped calls and failure to respond by verizon
Pgunther
Enthusiast - Level 2

I am having similar problems with my Samsung Galaxy 5.. it seems that in the afternoons and evenings I'm unable to call out or receive calls in my house.. there is a cell tower less than a mile from my house, VERIZON says they have the best coverage - Not with my damn phone.. maybe I'll just stop paying my cell bill.. and go back to using a phone on the wall.. more reliable.

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Re: Dropped calls and failure to respond by verizon
Pgunther
Enthusiast - Level 2

My zip code is 20874.. I just can't call out or receive calls in the late afternoons and evenings..

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Re: Dropped calls and failure to respond by verizon
Pgunther
Enthusiast - Level 2

What's the DAMN problem.. 2 damn years???? How is this problem rectified? ?? It ticks me off that I'm paying you for a service and I'm not getting that service!  I want a HUGE refund, or maybe a class action suit should be filed. .

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Re: Dropped calls and failure to respond by verizon
vzw_customer_support
Customer Service Rep

Pgunther, making sure you have the best coverage is what we want. What happens when you try to make an outbound call?
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Dropped calls and failure to respond by verizon
Saschabee
Newbie

I have had this lack of service and have just written a detailed blog on the shabby customer service, and all the dropped calls, and on the fact that we were "downgraded to marginal service" after 8 years of excellent coverage. See The Alexandria Papers (dot) com. You are not alone. Unfortunately, VZN no longer cares.

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Re: Dropped calls and failure to respond by verizon
Pgunther
Enthusiast - Level 2

Ok, I've been reading the posts and responses from Customer Support on this phone.  I need to make important calls this afternoon, but I'm unable to dial out, says "Out of Call Area" yet I'm in eyesight of a cell tower. 

I don't see any resolution to the problem!!!  This is the WORSED phone I've ever had...

What is my course of action? Please Help

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Re: Dropped calls and failure to respond by verizon
Ann154
Community Leader
Community Leader

How do you know that cellular tower is a Verizon Wireless one?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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