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Dropped calls
lkendall1229
Member

I live and work in Cleves Ohio and can not make calls 90% of the time even though my phone says 5G I get call failed. Also if someone calls me I can not answer, the phone rings and then immediately drops the call when I answer, this has been going on for weeks with all your phones, iPhone 12 Pro, iphone13, iPhone Max etc. other people in the area are experiencing the same issue. 

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Re: Dropped calls
vzw_customer_support
Customer Support

Hello there lkendall1229 and thank you for bringing this to our attention. We are concerned to learn that you have been experiencing these issues with service in the area and we are here to help. Do you recall anything out of the ordinary happening around the time this began such as any storms or anything? How far away do you have to be from the area before the service improves?

-Candice

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Re: Dropped calls
Rjbirth
Member

I have the same problem in New Jersey.  The last 24 hours calls are dropping in the middle of conversations.  The only thing I notice is my Samsung FE20 5GUW indicates 4G and then after the call it shows 5G or vice-versa.  I am in the same spot in my house when this happens so it is not like I am moving around

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Re: Dropped calls
vzw_customer_support
Customer Support

Rjbirth, I hope your Monday is going well. We received a number of reports from our customers on Friday when you reported the inconsistencies. To be sure, are the dropped calls continuing? 

 

-David

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Re: Dropped calls
Lbow69
Member

This has been happening to me for months now. and it is getting very frustrating when I am unable to receive or make calls for work.

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