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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Dropped calls.
Okay4kat
Member

We have lived in our community in North Fayette Township, PA for 20 years and have had no problem with dropped calls (except for one dead spot down the road) for this time.  About 2 months ago it started that we are constantly dropping calls (the problem is only mobile calls).  It is terrible.  Good thing we have a landline phone or we would be in trouble in an emergency.  I spent a lot of time on the phone with different people at Verizon wireless, and they did send us a 4g network extender which does give us more bars on our phones but has only helped some (and depending on the day) with dropped calls.  Nobody has been able to give us a reason for the dropped calls.  I have learned that many people in our neighborhood are experiencing the same problem which started at the same time for everyone and all have called Verizon with no success.  I heard from somebody else that they are experiencing the exact same problem in Mt. Lebanon, PA.  I did hear (but not from Verizon) that the problem might be related to the switch to 5g.  Can anybody from Verizon tell us definitively what is going on and when we will be able to make calls on our cell phones again (which we pay for).   The dropping of calls is affective peoples lives and businesses.

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Re: Dropped calls.
vzw_customer_support
Customer Support

 

I'm sorry to hear you are having dropped calls Okay4kat. The extender will help around the home and the home area. LKet's take a look at the area. What zip code are you in? Does service improve outside?  -Joe

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Re: Dropped calls.
Okay4kat
Member

Hello, it is inside and outside of the house and multiple households (no problem for 19 years previously).  The zip code is 15057 and the community is Seabright.

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Re: Dropped calls.
vzw_customer_support
Customer Support

 

Hi! Thank you for reaching out Verizon. We would be sending you a private note through this channel for further assistance! >Jose

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Re: Dropped calls.
CMM13
Member

Same exact problem.  Along with at least 5 of my neighbors.  Replaced the phone. Added an extender.  I work from home.  I have to stand on my front lawn to make a call.  At least 5 sessions with tech.  Call dropped on last one….no call back. Was told to try a new SIM card.  Horrible.  It was fine 3 months ago.  Do I need a land line again? 

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Re: Dropped calls.
vzw_customer_support
Customer Support

We know how important it is to have a reliable connection, and be able to place calls. If you would like us to review this matter with you here, please feel free to leave us a Private Note here. We look forward to working with you soon!

 

*Robert

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