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Employee stole my credit card number
copidosta
Member

I paid my bill over the phone today with a credit card I have not used in over a year.  Within less than 5 hours, there were over $7000 worth of new charges on that card.  I double checked, the bill was paid, so I know it Verizon who took the information.  Apparently whoever took my information went on a spending spree afterwards.  Who can I report this to??

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Re: Employee stole my credit card number
tikibar1
Sr. Leader
Sr. Leader

Report the fraud to your credit card company and they should launch an investigation.

 

Re: Employee stole my credit card number
jav6
Sr. Member

Did you actually talk to an agent or was there an automated voice response that took your payment?

...Just another VZW customer...trying to offer some assistance...
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Re: Employee stole my credit card number
vzw_customer_support
Customer Support

copidosta, I can understand your concern. I'm so sorry to see this is the experience you've had. This is very disheartening to see. I know it can be alarming to seeing this on your credit card. Let's figure this out asap. What you will need to do is reach out to our fraud team for more assistance. I'm confident you will get the best solution. They can be reached at 888-483-7200

 

JenniferL_VZW

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