I paid my bill over the phone today with a credit card I have not used in over a year. Within less than 5 hours, there were over $7000 worth of new charges on that card. I double checked, the bill was paid, so I know it Verizon who took the information. Apparently whoever took my information went on a spending spree afterwards. Who can I report this to??
Did you actually talk to an agent or was there an automated voice response that took your payment?
copidosta, I can understand your concern. I'm so sorry to see this is the experience you've had. This is very disheartening to see. I know it can be alarming to seeing this on your credit card. Let's figure this out asap. What you will need to do is reach out to our fraud team for more assistance. I'm confident you will get the best solution. They can be reached at 888-483-7200