Employer discount not activated

[kaylara]

I registered for an employer discount 2.5 months ago, but my bill hasn't changed. 

I logged into My Verizon account, but the only contact information I can find with a record would be through Facebook Messenger, which I do not want to share with Verizon.

Why is my employer discount still not active?

Why can't I easily send customer service an email?

[tikibar1]

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