This happened to me today. The carrier was FedEx. I immediately reported the missing phone to Verizon. They opened a ticket and said I should wait to hear from them about any further action. It hadn’t occurred to me to report it to the police. I guess it can’t hurt!
LauraRR54, we regret reading about your experience with a missing phone. I know what it's like experience an issue with a missing delivery. Opening a ticket is the appropriate action to take on our side. Our warehouse will investigate and provide a resolution. Please let us know if you need assistance with reviewing the ticket and a resolution.