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Empty package
Kristin92
Member

I ordered a apple iPhone 13 and Apple Watch series 7 the package was delivered empty with only packaging paper and receipt/ envelope to trade in my current devices. I have filed investigation claim with carrier UPS and Verizon. How long after initial claim and investigation will I get notified also how long until I will further receive the devices i ordered  that were not received 

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Re: Empty package
vzw_customer_support
Customer Support

That's a great question. The time can vary a little, but if it's been more than a few days, we can certainly check on it for you. Just send us a Private Note, and we can get the information from you to look it up. *Melissa

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Re: Empty package
Batou
Member

This same thing happened to me. I ordered two iPhone 13 256gb one green one pink. The pink shipped first and someone opened the package and removed the phone from it's box then retaped the package. The green one arrived as expected. I've already filed a claim with ups and Verizon as of 6/7/2022

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