Hi . . . on the surface I'd have to say this is just off the radar screen absurd. At first I thought maybe you had a timer set to delay the picture being taken but that's never any more than a matter of seconds and certainly not five minutes. Can you see if anything is obstructing the lens that would trigger a very long exposure? Sometimes a case cover for your phone can cover the lens and cause a super long exposure. You may want to try pulling the battery and allowing everything to reset as well, though I doubt that's the issue. You didn't say just how the images were coming out (if at all).
I don't know if this camera is brand new or not but clearly it was not intended to fucntion like this and it is indeed malfunctioning. I would return it to Verizon and see if tech support can repair it or see if you are eligible for a replacement. Wish I could be of more help but for right now this is all I can think of for the moment.