Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Error 31- other network problem

I am having an issue where one contact is not able to receive any messages from me.  I have a Samsung Note 9, and when I send any message to them, it shows Error 31: Other network problem.

I have reset network settings, phone settings, and rebooted several times.  I have not factory reset, but I'm hoping I don't have to.

Called verizon and they had me do many resets, safe mode, etc... as of now, I still can't send messages to this person.  Any ideas?

I am in Zipcode 89183, and I am using the messages app that came preloaded on the phone.  No other contacts are having this issue, just one person.  

Re: Error 31- other network problem
Customer Support

JasonTrott, being able to use your device without any issue is a must. So we can check on this with you, please send us a Private Note. JoseL_VZW