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I have an issue with upgrading a device since two weeks ago and it seems it gets worse as time pass
when i add a new device and check out, device protection page does not appear and the message pops up that basically says i cannot upgrade through online and I have to call the customer service to do so.
as soon as the message pops up, everything added on the cart disappears.
I have called customer service several times, but no representatives could offer any solution. all I heard was that the error has to do with the verizonwireless website, since there is no problem with my account and same thing happens when i tried on other devices.
is there anybody who has the same issue or knows how to fix this?
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This is not an issue Technical Support/Customer Care can handle.
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Call them back and place the order.
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We want to make sure our customers are getting the best service. Let's look at this in more detail. Has this always been an issue when upgrading your phone?
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I've been having the same issue and this just started this month for me.
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I keep getting generic error
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