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Error when trying to upgrade current device.
YBSK
Member

I have an issue with upgrading a device since two weeks ago and it seems it gets worse as time pass

when i add a new device and check out, device protection page does not appear and the message pops up that basically says i cannot upgrade through online and I have to call the customer service to do so.

as soon as the message pops up, everything added on the cart disappears.

I have called customer service several times, but no representatives could offer any solution. all I heard was that the error has to do with the verizonwireless website, since there is no problem with my account and same thing happens when i tried on other devices.

is there anybody who has the same issue or knows how to fix this?

Labels (1)
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Re: Error when trying to upgrade current device.
Acrillix
Sr. Member

This is not an issue Technical Support/Customer Care can handle.

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Re: Error when trying to upgrade current device.
lewisr13
Leader

Call them back and place the order.

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Re: Error when trying to upgrade current device.
vzw_customer_support
Customer Support

We want to make sure our customers are getting the best service. Let's look at this in more detail. Has this always been an issue when upgrading your phone?

JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Error when trying to upgrade current device.
THOALL67
Member

I've been having the same issue and this just started this month for me.

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Re: Error when trying to upgrade current device.
Brownboy92
Member

I keep getting generic error 

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Re: Error when trying to upgrade current device.
kh-taylarie
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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