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Escalate a billing complaint
Zacharye5
Member

When I canceled my services and switched wireless carriers, a tablet on my line was not canceled and the price increased and was charged for a number of months before it was noticed (was a similar charge to my Fios home internet charge so didn’t look amiss).  I’ve tried talking to both the phone help and the social media help people, but they either say they’ll call back and don’t, or stop responding.

Is there somewhere I can register a formal complaint to, prior to going to my local consumer protection agency?

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Re: Escalate a billing complaint
vzw_customer_support
Customer Support

Good morning, Zacharye5. We definitely want this issue resolved for you as we want you to have a great experience. We have sent a private message to you as we need to access the account to confirm and explain the accuracy of the charges, and we can make adjustments if any of the charges are not accurate. Please review and respond to the private message we sent for further assistance.

-Antonio

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Re: Escalate a billing complaint
Zacharye5
Member

This link just opens a blank page.  Nothing loads. 

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