I want to take a second to thank Kisha for her excellent customer service on 6/30/14 around 8 p.m. I called 1-800-922-0204 to cancel my smartphone plan and set up a new plan with a different phone and number. I was confused about how everything worked regarding switching plans, switching numbers, paying monthly versus paying for minutes, setting up an online account, etc. I was on the phone with Kisha for over half an hour, and the entire time, she was extremely polite, courteous, patient, knowledgeable, and showed a genuine interest in helping me pick out the plan that would work best for me. So if anyone can relay this message to Kisha and especially to her supervisor, that would be much appreciated! Again, thank you for your wonderful customer service.
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