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Exceptional Customer Service!
KORTEGA24
Member

Today, I spoke to Ms. Quentel from Verizon Wireless who helped me out with her
diligent investigation into my upgrade purchase back in February. Fortunately,
I was transferred to her to cancel my 20+ years of service with Verizon. Prior to being
sent over to her, I spoke with internet sales (Britney) who was not privy to Verizon products
and cared less if I cancelled and swiftly sent me over to Quentel to proceed with cancellation.

Ms. Quental, Thanks for properly addressing my concerns!

Looking forward to continue being part of the Verizon family!

GREAT JOB MS. QUENTAL!!!

K. Ortega

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Re: Exceptional Customer Service!
vzw_customer_support
Customer Support

Perfect! We are happy to see that your concerns were resolved, KORTEGA24. I hope that you have a fabulous weekend!

-Antonio

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