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Extremely Poor Service on Weekends only!
woodmanrk
Member

We have extremely slow, to nearly no service on weekends.

North end of 53121 zip code Elkhorn, WI (Lauderdale Lakes area), with iPhone 12pro cell phones.

Needing cell service, we're at wits-end and close to changing carrier service.

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Re: Extremely Poor Service on Weekends only!
vzw_customer_support
Customer Support

The last thing that we want is for you to have issues with your service. Have you tried to restart your device to see if the issue continues? Does this only happen in weekends?~David

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Re: Extremely Poor Service on Weekends only!
woodmanrk
Member

Yes we have restarted our phones and it's mainly only weekend.

We also found service to be good the further we drive South (at least 2 to 5 miles).

We have found many other residents within our Condo Association having the same cell issues.

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Re: Extremely Poor Service on Weekends only!
MtnBikeMike
Member

Weird that it's only happening on weekends.  

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Re: Extremely Poor Service on Weekends only!
woodmanrk
Member

This is mainly a summertime lake resort area, is it possible the local cell tower could be overloaded during heavy part-time weekend use?

If it is, could this be checked for possible repair?

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Re: Extremely Poor Service on Weekends only!
woodmanrk
Member

Can Customer Support check with a Verizon Tech on my possible overloaded cell tower comment?

This issue has been very disturbing since we depend on our cell when we're at this location!

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Re: Extremely Poor Service on Weekends only!
Piscestg
Sr. Member

You answered your question. More people are at the resort on weekends and many are constantly on their phones or using data for gaming. Many don't know how to detach from their devices and enjoy life. 

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Re: Extremely Poor Service on Weekends only!
woodmanrk
Member

If we used a landline for phone service we could certainly deal with it, but we don't.

Having worked in Chicago (high population cell use area) prior to retirement I know there must be a cell tower remedy.

I just need to know if my only option is to find a better cell service provider or not.

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Re: Extremely Poor Service on Weekends only!
vzw_customer_support
Customer Support

Thank you for the information, woodmanrk. Reliable service is a must and we are here to help. We would like to take a closer look at this particular matter. Please send us a Private Note at your earliest convenience to get started. ~Vic

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Re: Extremely Poor Service on Weekends only!
vzw_customer_support
Customer Support

Providing the best service is important to us. Please tell us more about the problems you're having? What services are being impacted? When did this begin? Share details. We are here to help. 

-Evelyn

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