Accessibility Resource Center Skip to main content
Personal Business
Stores
Español
Verizon Logo
Shop
Shop
  • Shop all Shop all
    Shop all
  • Devices Devices Devices
    Devices
    • Smartphones Smartphones
      Smartphones
    • 5G phones 5G phones
      5G phones
    • Prepaid phones Prepaid phones
      Prepaid phones
    • Other phones Other phones Other phones
      Other phones
      • Shop all other phones Shop all other phones
      • Basic phones Basic phones
      • Certified pre-owned Certified pre-owned
      • Unlocked phones Unlocked phones
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cases & protection Cases & protection
      • Power Power
      • Headphones & speakers Headphones & speakers
      • Wearable tech Wearable tech
      • Smart home Smart home
      • Work from home Work from home
      • Deals Deals
    • Trade in your phone Trade in your phone
      Trade in your phone
    • Bring your own device Bring your own device
      Bring your own device
    • Tablets & laptops Tablets & laptops
      Tablets & laptops
    • Watches Watches
      Watches
    • Jetpacks & hotspots Jetpacks & hotspots
      Jetpacks & hotspots
    • Featured Featured Featured
      Featured
      • Apple iPhone 12 Pro Max Apple iPhone 12 Pro Max
      • Samsung Galaxy S21 Ultra 5G Samsung Galaxy S21 Ultra 5G
      • Google Pixel 5 Google Pixel 5
      • 5G nationwide 5G nationwide
  • Plans Plans Plans
    Plans
    • Shop all plans Shop all plans
      Shop all plans
    • Unlimited Unlimited
      Unlimited
    • Shared data Shared data
      Shared data
    • Prepaid Prepaid
      Prepaid
    • Connected devices Connected devices
      Connected devices
    • Those who serve Those who serve Those who serve
      Those who serve
      • Those who serve overview Those who serve overview
      • Teacher plans Teacher plans
      • Nurses plans Nurses plans
      • First responders First responders
      • Military plans Military plans
    • Kids plans Kids plans
      Kids plans
    • Student plans Student plans
      Student plans
    • Other plans Other plans Other plans
      Other plans
      • International services International services
      • Connected car plans Connected car plans
      • Employee discounts Employee discounts
    • Bring your own device Bring your own device
      Bring your own device
  • Home Home Home
    Home
    • Shop all home solutions Shop all home solutions
      Shop all home solutions
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Fios TV Fios TV
      Fios TV
    • Moving Moving
      Moving
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cables & connectors Cables & connectors
      • Networking & Wi-Fi Networking & Wi-Fi
      • TV accessories TV accessories
      • Phone equipment Phone equipment
  • Entertainment Entertainment Entertainment
    Entertainment
    • Shop all entertainment Shop all entertainment
      Shop all entertainment
    • Disney Disney
      Disney
    • discovery+ discovery+
      discovery+
    • Apple Music Apple Music
      Apple Music
    • YouTube TV YouTube TV
      YouTube TV
    • Gaming Gaming
      Gaming
  • Deals Deals Deals
    Deals
    • Shop all deals Shop all deals
      Shop all deals
    • My offers My offers
      My offers
    • Phones Phones
      Phones
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Bring your own device Bring your own device
      Bring your own device
    • Accessories Accessories
      Accessories
 
Why Verizon
Why Verizon
  • Why Verizon overview Why Verizon overview
    Why Verizon overview
  • Network Network Network
    Network
    • 5G overview 5G overview
      5G overview
    • Wireless coverage map Wireless coverage map
      Wireless coverage map
    • 5G Labs 5G Labs
      5G Labs
    • Network awards Network awards
      Network awards
    • Fios Fios
      Fios
    • Global coverage Global coverage
      Global coverage
  • Get more Get more Get more
    Get more
    • Devices & plans Devices & plans
      Devices & plans
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Entertainment Entertainment
      Entertainment
    • Verizon Up Verizon Up
      Verizon Up
    • Verizon Visa® Card Verizon Visa® Card
      Verizon Visa® Card
    • Device protection Device protection
      Device protection
    • Verizon Cloud Verizon Cloud
      Verizon Cloud
    • Health discounts Health discounts
      Health discounts
  • Social impact Social impact Social impact
    Social impact
    • Responsibility Responsibility
      Responsibility
    • Privacy Privacy
      Privacy
 
Support
Support
  • Support overview Support overview
    Support overview
  • Mobile Mobile Mobile
    Mobile
    • Mobile support overview Mobile support overview
      Mobile support overview
    • Billing & payments Billing & payments
      Billing & payments
    • Account management Account management
      Account management
    • Device support & setup Device support & setup
      Device support & setup
    • Services & apps Services & apps
      Services & apps
    • International trip planner International trip planner
      International trip planner
    • Order status Order status
      Order status
    • Download My Verizon App Download My Verizon App
      Download My Verizon App
  • Home Home Home
    Home
    • Home support overview Home support overview
      Home support overview
    • Billing & account management Billing & account management
      Billing & account management
    • Fios Internet Fios Internet
      Fios Internet
    • Fios TV Fios TV
      Fios TV
    • Home Phone Home Phone
      Home Phone
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Order status Order status
      Order status
    • Download My Fios App Download My Fios App
      Download My Fios App
  • Contact us Contact us
    Contact us
  • Sign in Sign in
    Sign in
 
Sign in
  • My Account
  • Register
  • Prepaid instant pay
  • Wishlist
  • Business Sign In

  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Featured Devices
  • Apple iPhone 12 Pro Max
  • Apple iPhone 12
  • Apple Watch Series 6
  • Apple iPad (8th Generation)
  • Apple AirPods (2nd Gen) with Charging Case
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy Tab S7 5G
  • Samsung Galaxy Watch3
  • LG WING
  • Google Pixel 5
  • Motorola one 5G UW

Choose your cart

Mobile solutions
Home solutions
Verizon Logo
Sign in
  • My Account
  • Register
  • Prepaid instant pay
  • Wishlist
  • Business Sign In

  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Featured Devices
  • Apple iPhone 12 Pro Max
  • Apple iPhone 12
  • Apple Watch Series 6
  • Apple iPad (8th Generation)
  • Apple AirPods (2nd Gen) with Charging Case
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy Tab S7 5G
  • Samsung Galaxy Watch3
  • LG WING
  • Google Pixel 5
  • Motorola one 5G UW

Choose your cart

Mobile solutions
Home solutions
Shop
Shop
  • Shop all Shop all
    Shop all
  • Devices Devices Devices
    Devices
    • Smartphones Smartphones
      Smartphones
    • 5G phones 5G phones
      5G phones
    • Prepaid phones Prepaid phones
      Prepaid phones
    • Other phones Other phones Other phones
      Other phones
      • Shop all other phones Shop all other phones
      • Basic phones Basic phones
      • Certified pre-owned Certified pre-owned
      • Unlocked phones Unlocked phones
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cases & protection Cases & protection
      • Power Power
      • Headphones & speakers Headphones & speakers
      • Wearable tech Wearable tech
      • Smart home Smart home
      • Work from home Work from home
      • Deals Deals
    • Trade in your phone Trade in your phone
      Trade in your phone
    • Bring your own device Bring your own device
      Bring your own device
    • Tablets & laptops Tablets & laptops
      Tablets & laptops
    • Watches Watches
      Watches
    • Jetpacks & hotspots Jetpacks & hotspots
      Jetpacks & hotspots
    • Featured Featured Featured
      Featured
      • Apple iPhone 12 Pro Max Apple iPhone 12 Pro Max
      • Samsung Galaxy S21 Ultra 5G Samsung Galaxy S21 Ultra 5G
      • Google Pixel 5 Google Pixel 5
      • 5G nationwide 5G nationwide
  • Plans Plans Plans
    Plans
    • Shop all plans Shop all plans
      Shop all plans
    • Unlimited Unlimited
      Unlimited
    • Shared data Shared data
      Shared data
    • Prepaid Prepaid
      Prepaid
    • Connected devices Connected devices
      Connected devices
    • Those who serve Those who serve Those who serve
      Those who serve
      • Those who serve overview Those who serve overview
      • Teacher plans Teacher plans
      • Nurses plans Nurses plans
      • First responders First responders
      • Military plans Military plans
    • Kids plans Kids plans
      Kids plans
    • Student plans Student plans
      Student plans
    • Other plans Other plans Other plans
      Other plans
      • International services International services
      • Connected car plans Connected car plans
      • Employee discounts Employee discounts
    • Bring your own device Bring your own device
      Bring your own device
  • Home Home Home
    Home
    • Shop all home solutions Shop all home solutions
      Shop all home solutions
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Fios TV Fios TV
      Fios TV
    • Moving Moving
      Moving
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cables & connectors Cables & connectors
      • Networking & Wi-Fi Networking & Wi-Fi
      • TV accessories TV accessories
      • Phone equipment Phone equipment
  • Entertainment Entertainment Entertainment
    Entertainment
    • Shop all entertainment Shop all entertainment
      Shop all entertainment
    • Disney Disney
      Disney
    • discovery+ discovery+
      discovery+
    • Apple Music Apple Music
      Apple Music
    • YouTube TV YouTube TV
      YouTube TV
    • Gaming Gaming
      Gaming
  • Deals Deals Deals
    Deals
    • Shop all deals Shop all deals
      Shop all deals
    • My offers My offers
      My offers
    • Phones Phones
      Phones
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Bring your own device Bring your own device
      Bring your own device
    • Accessories Accessories
      Accessories
 
Why Verizon
Why Verizon
  • Why Verizon overview Why Verizon overview
    Why Verizon overview
  • Network Network Network
    Network
    • 5G overview 5G overview
      5G overview
    • Wireless coverage map Wireless coverage map
      Wireless coverage map
    • 5G Labs 5G Labs
      5G Labs
    • Network awards Network awards
      Network awards
    • Fios Fios
      Fios
    • Global coverage Global coverage
      Global coverage
  • Get more Get more Get more
    Get more
    • Devices & plans Devices & plans
      Devices & plans
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Entertainment Entertainment
      Entertainment
    • Verizon Up Verizon Up
      Verizon Up
    • Verizon Visa® Card Verizon Visa® Card
      Verizon Visa® Card
    • Device protection Device protection
      Device protection
    • Verizon Cloud Verizon Cloud
      Verizon Cloud
    • Health discounts Health discounts
      Health discounts
  • Social impact Social impact Social impact
    Social impact
    • Responsibility Responsibility
      Responsibility
    • Privacy Privacy
      Privacy
 
Support
Support
  • Support overview Support overview
    Support overview
  • Mobile Mobile Mobile
    Mobile
    • Mobile support overview Mobile support overview
      Mobile support overview
    • Billing & payments Billing & payments
      Billing & payments
    • Account management Account management
      Account management
    • Device support & setup Device support & setup
      Device support & setup
    • Services & apps Services & apps
      Services & apps
    • International trip planner International trip planner
      International trip planner
    • Order status Order status
      Order status
    • Download My Verizon App Download My Verizon App
      Download My Verizon App
  • Home Home Home
    Home
    • Home support overview Home support overview
      Home support overview
    • Billing & account management Billing & account management
      Billing & account management
    • Fios Internet Fios Internet
      Fios Internet
    • Fios TV Fios TV
      Fios TV
    • Home Phone Home Phone
      Home Phone
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Order status Order status
      Order status
    • Download My Fios App Download My Fios App
      Download My Fios App
  • Contact us Contact us
    Contact us
  • Sign in Sign in
    Sign in
 
Stores
Español
Personal Business
Get it fast with In-store & curbside pickup or same day delivery.

Shop online or through the My Verizon app and get your orders fast.

In-Store or Curbside Pickup: (excludes prepaid)
  • Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays) for same day pickup.
  • We’ll email you when your order is ready for pickup. Your order will be held for 3 days from the time it's placed.
  • Please bring photo ID and credit/debit card only if used as payment.
  • In-Store Pickup is available across the U.S. at participating Verizon Wireless stores.
  • Curbside Pickup available at select stores.

Same-day delivery:
  • Same-day delivery is available in select areas.
  • If same-day delivery is available for your order, you’ll be able to choose that option at checkout.
  • Community Home
  • Community Home
  • Android
    • Samsung
      • Samsung Galaxy S Series
      • Samsung Galaxy Note
      • Samsung Galaxy Tab
    • Motorola
      • DROID
      • Moto Z Droid
    • Google Pixel
    • Verizon Ellipsis Tablets
    • HTC One
    • LG
    • Xperia by Sony Ericsson
    • Android General
  • Apple
    • Apple General
    • iPhone Pro 12
    • iPhone 11 / 11 Pro / 11 Pro Max
    • iPhone X / Xr / Xs
    • iPhone 8
    • iPad
    • iPhone 7
    • iPhone 6
    • iPhone 5
    • iPhone SE
    • iPhone 4
  • Additional Products
    • Accessories
    • Blackberry
    • Windows Phone
    • Jetpack 4G LTE Mobile Hotspot
    • Network Extender
    • Verizon 4G LTE Router
    • Verizon Ellipsis Jetpack
    • Verizon SmartHub
    • Additional Products General
    • Basic Phones
  • Services
    • My Verizon
    • 5G
    • Prepaid Plans
    • 4G LTE - LTE Advanced
    • Bring Your Own Device
    • Verizon Smart Family
    • International Travel
    • Verizon Cloud
    • Verizon Messages
    • Verizon Wireless Services General
    • Voice and Broadband Calling Plans
    • Total Mobile Protection
    • My Business Account
  • Community Central
    • Community Announcements
    • Suggestions for this Community
    • Community Blog
    • Off-Topic Lounge
Sign in
  • My Verizon Member
  • Community Member Only
Help
  • Verizon Community
  • :
  • Services
  • :
  • Verizon Wireless Services General
  • :
  • FALSE DATA USAGE CHARGES
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
More Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Printer Friendly Page
Correct Answer! Jump to solution.
FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
KLACV05
KLACV05
Member
‎07-02-2016 11:19 AM

My wife and I have been Verizon customers for over 15 years.  We have a 250MB plan which is low for 2 phones.  However, my wife and daughter mainly use WiFi and rarely ever use the mobile data.  However, our previous billing cycle showed a short overage of the plan and then recently I find out that for this billing cycle our account is showing that we used over 26 GBs which is outrageous (charges are over $1,000).  They did not use all of this data, it is absolutely false.  I spoke to Verizon tech. support until past midnight and was told that their diagnostic shows that my wife's phone on one day last week recently used over 23 GBs which is untrue.  How can someone use that much data in 1 day anyway? I will listen to Youtube programs at times on my work phone when traveling for approx. 2-1/2 hours on the road and don't even use 0.5 GBs.

Is anyone else experiencing false data overages?  I checked both phones and mobile data is off yet VZ indicates that data has been used.  I am at a loss at this point.  We are not going to pay for the overages and may end up cancelling VZ and moving to AT&T if this does not get resolved.

Angry and Frustrated!

Solved! Go to Correct Answer

Labels (1)
Labels
  • Verizon Wireless Services

1 person had this problem.
I have the same question
3 Likes
1 Solution

Correct Answers
Correct Answer! Jump to solution.
Re: FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Weth
Weth
Sr. Leader
‎07-04-2016 12:25 PM

There is a new bug in the Verizon usage app that is affecting some. From the few cases I have seen, including close relatives, the app is switching MB to GB in error. So a 25 MB of usage would show 25 GB of usage and a large percentage over data. I am awaiting Verizon to officially confirm this error and fix the web site. I suspect this will not be done over the 4th of July holiday weekend.

View solution in original post

1 Like
12 Replies
  • All Community topics
  • Previous Topic
  • Next Topic
Correct Answer! Jump to solution.
Re: FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Ann154
Ann154
Expert
‎07-02-2016 01:42 PM

Did you look at her phone to see if the data usage counter on the phone disputes or correlates the usage on your MyVerizon account online?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Correct Answer! Jump to solution.
Re: FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Herbie7134
Herbie7134
Member
‎07-02-2016 04:15 PM

I am having the same issue. I barely use data. I have a 1GB plan and only use on average 500MB per month. Over the past few months I have not even used 100MB. I am around wifi 99% of the time and manage my data religously. I check to make sure my wifi is turned on and data off multiple times every time i am around wifi. Even when i go other places i rarely use data. I have 14 days left on my billing cycle and Verizon is saying that i have used 65GB in just a few days. I say again 65GB in a few days. I reset my data statistics on my phone at the start of each billing cycle and it reads 57MB which i know is off by 8MB because i used 8MB before i reset it last month. So only 65MB used out of 1GB. I have 7 to 8 forms of proof that i have not used that much data and that their system has an error. Also one of the proofs is that the system said the other day that i used 16363828735271863627% of my data, which is clearly a system error then yesterday the system showed 65GB. I plan to go to Verizon with my various forms of proof and fight this. I hear it has been happening to alot of people recently.

0 Likes
Correct Answer! Jump to solution.
Re: FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
shanncn
shanncn
Member
‎07-02-2016 04:34 PM

I'm experiencing outrageous overages as well and noticed my wifi keeps turning itself off. I'm about to report this as my charges are unbelievable! What can we do to stop this?!!!

0 Likes
Correct Answer! Jump to solution.
Re: FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
dexman
dexman
Sr. Member
‎07-02-2016 05:03 PM

While the makes & models of the phones are not revealed in these posts, owners of iPhones might want to check to see if Wi-Fi Assist is active. If it is, disable it.

0 Likes
Correct Answer! Jump to solution.
Re: FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Herbie7134
Herbie7134
Member
‎07-02-2016 05:43 PM

Wifi assist has been off on my phone since day one.

0 Likes
Correct Answer! Jump to solution.
Re: FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
ALEGLO95
ALEGLO95
Member
‎07-02-2016 08:50 PM

EXTREME data overage alert error? (10000%)?

This blog was posted yesterday, it's affecting a bunch of people, type it into the search community forms.

1 Like
Correct Answer! Jump to solution.
Re: FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
pherson
pherson
Leader
‎07-02-2016 09:57 PM

Just because it's posted does not make it true.

0 Likes
Correct Answer! Jump to solution.
Re: FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Ann154
Ann154
Expert
‎07-03-2016 07:04 AM

FYI, that is not in a blog format for this community. It is a discussion thread.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Correct Answer! Jump to solution.
Re: FALSE DATA USAGE CHARGES
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
vzw_customer_support
vzw_customer_support
Customer Support
‎07-04-2016 12:17 PM

I know a sudden spike in usage can be alarming and I'm here to help. Let's look into this. I will be sending you a Private Message momentarily.


AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
  • « Previous
    • 1
    • 2
  • Next »
Accessibility Resource Center Skip to main content
Shop
  • Devices
  • Accessories
  • Plans
  • Home Internet & TV
  • Entertainment
  • Deals
Top Device Brands
  • Samsung
  • Apple
  • LG
  • Motorola
  • Google
  • Amazon
Support
  • Support overview
  • Return policy
  • Contact us
  • Sign in
  • Download My Verizon App
About Verizon
  • About us
  • Careers
  • News
  • Responsibility
  • Verizon Innovation Program
  • Consumer education
  • Brochures
Most Popular
  • Apple iPhone 12 Pro Max
  • Samsung Galaxy S21 Ultra 5G
  • Apple AirPods Max
  • Disney
  • Apple Watch Series 6
  • Fios
  • Verizon Visa® Card
Top Accessory Brands
  • Otterbox
  • ZAGG
  • Beats
  • Mophie
  • JBL
  • Fitbit
  • Gear 4
Important Consumer Information
  • Terms & Conditions
  • Report a security vulnerability
  • Mobile customer agreement
  • Announcements
  • Radio frequency emissions
  • Recall
  • Legal notices
Follow Verizon
facebook-official twitter you-tube instagram
Follow Verizon Fios
facebook-official twitter
Verizon Logo
  • Site Map
  • Privacy policy
  • Accessibility
  • Open internet
  • Terms & conditions
  • Advertise with us
  • © Verizon 2021
  • Do Not Sell My Personal Information
  • About our ads